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October 16th, 2023

How Video KYC Revolutionizes MSME Onboarding


What is Video KYC?

MSMEs are vital to global economies, but their potential for growth is often hampered by the daunting challenges they encounter during the onboarding of new customers or partners. The traditional onboarding procedures are laden with complexities that impede operational efficiency and curtail growth prospects. These challenges include:

Lengthy Documentation Requirements:

  • Paperwork Overload: The conventional onboarding process involves a multitude of physical documents, including identity proofs, business licenses, tax records, and more. This deluge of paperwork creates logistical chaos for both MSMEs and the new entities they are onboarding.
  • Data Entry Errors: Manual data entry increases the risk of errors like typos or incorrect information input, potentially leading to compliance issues and delays.

High Compliance and Regulatory Hurdles:

  • Ever-Changing Regulations: MSMEs must navigate a complex web of regulatory requirements that can vary by industry and location. Staying updated with these ever-evolving regulations and ensuring compliance is a time-consuming challenge.
  • Risk of Non-Compliance: Failing to meet regulatory standards can result in penalties, fines, or legal actions. This risk adds pressure to the onboarding process, demanding meticulous precision.

Slow Approval Processes:

  • Manual Verification: Traditional onboarding relies heavily on manual verification processes, which are labor-intensive and inherently slow. MSMEs often find themselves waiting for days or even weeks for customer or partner account approvals.
  • Dependency on Physical Presence: In certain cases, traditional onboarding requires physical presence, which can be inconvenient, particularly when dealing with remote or international clients.

Significant Administrative Burdens:

  • Resource Intensive: The paperwork, compliance checks, and manual processes of traditional onboarding demand substantial time and resources. MSMEs often allocate dedicated staff solely for administrative tasks, diverting valuable resources from core business activities.
  • Reduced Focus on Core Activities: This administrative burden not only consumes resources but also distracts from core business functions, hampering productivity and growth.

Delayed Business Operations:

  • Opportunity Costs: Delays in onboarding translate to deferred revenue generation. MSMEs may miss out on valuable business opportunities, partnerships, or potential customers due to the sluggish and cumbersome nature of traditional onboarding.
  • Customer Frustration: Lengthy onboarding processes can lead to customer or partner frustration, potentially tarnishing the MSME’s reputation and straining relationships.

Hindrance to Growth Prospects:

  • Scalability Challenges: Traditional onboarding processes limit an MSME’s ability to scale effectively. As the business expands, the burden of manual onboarding becomes increasingly unsustainable.
  • Competitive Disadvantage: In the fast-paced contemporary business environment, competitors adopting more efficient onboarding methods gain a substantial edge, leaving MSMEs at a disadvantage.

To overcome these challenges and position themselves for sustainable growth and competitiveness, MSMEs must transition to a modern and efficient onboarding approach, such as Video KYC.

The Emergence of Video KYC

In an era marked by digital transformation and rapid technological advancements, Video KYC emerges as a pivotal solution in modernizing MSME onboarding. This innovative approach has the potential to reshape how MSMEs engage with new customers and partners, offering efficiency, security, and accessibility.

Video KYC Defined: Video KYC represents a cutting-edge approach to identity verification, document submission, and compliance checks. It leverages real-time video calls to facilitate these essential onboarding processes, transcending the geographical limitations and manual burdens of traditional methods.

Key Components of Video KYC: Video KYC comprises essential components that redefine the onboarding experience:

  • Identity Verification: Through live video calls, MSMEs can visually verify the identity of individuals or entities seeking onboarding. This process includes facial recognition to ensure the person on the call matches the provided identification documents.
  • Document Submission: Instead of physically submitting documents, customers or partners can digitally present required documents during the video call. This not only reduces paperwork but also expedites verification.
  • Compliance Checks: Video KYC integrates automated compliance checks that cross-reference information against regulatory databases. This ensures alignment with regulatory requirements, reducing the risk of non-compliance.

The Rising Prominence of Video KYC: Video KYC has gained significant traction, especially in the financial sector where strict regulatory compliance is paramount. However, its utility extends across various industries, including telecommunications, e-commerce, and healthcare. This prominence can be attributed to several factors:

  • Enhanced Security: Video KYC offers a higher level of security compared to traditional methods. Live interaction and facial recognition technology make impersonation and identity fraud significantly more challenging, enhancing trust in the onboarding process.
  • Real-Time Efficiency: One of the most compelling aspects of Video KYC is its real-time nature. MSMEs can complete the onboarding process during the video call itself, eliminating the need for prolonged waiting periods.
  • Paperless Approach: Video KYC significantly reduces reliance on physical paperwork, aligning with sustainability goals in an environmentally conscious world.
  • Geographical Accessibility: Video KYC transcends geographical constraints, allowing MSMEs to onboard customers or partners from anywhere in the world, expanding their market reach.
  • Digital Transformation: Video KYC aligns seamlessly with the broader trend of digital transformation. As businesses move toward digital operations, Video KYC serves as a catalyst, facilitating this transition for MSMEs.
  • Alignment with Regulatory Frameworks: Regulatory bodies in various countries have recognized the benefits and security of Video KYC. Many have adapted their regulations to accommodate this innovative approach, further boosting its adoption.

Future Prospects: The future of Video KYC for MSMEs holds exciting possibilities:

  • Artificial Intelligence (AI) Integration: AI can enhance Video KYC by automating processes like document verification and facial recognition, further streamlining onboarding.
  • Blockchain Technology: Blockchain can add an extra layer of security and transparency to Video KYC, ensuring the integrity of identity data.
  • Mobile-Friendly Solutions: MSMEs may increasingly adopt mobile-friendly Video KYC solutions to cater to a wider audience, simplifying the onboarding process for customers and partners on mobile devices.

Implementing Video KYC for MSMEs

To implement Video KYC successfully, MSMEs should follow a structured approach:

  • Step-by-Step Process: MSMEs should educate their staff and customers on the Video KYC process, which includes scheduling the call, document submission, and verification.
  • Technology Requirements: MSMEs need the right technology and software, including a reliable video conferencing platform, document verification tools, and secure data storage, to conduct Video KYC effectively.
  • Training and Resources: Staff members responsible for conducting Video KYC should receive adequate training, with resources like training materials and guidelines readily available.

Challenges and Concerns

While Video KYC offers numerous advantages, it’s essential to address potential challenges and concerns:

  • Internet Connectivity: Stable internet connections are crucial for effective Video KYC, both for the MSME and the customer/partner involved.
  • Digital Literacy: Some customers or partners may not be comfortable with video technology, requiring additional support and guidance.
  • Data Security: MSMEs must prioritize data security and privacy during Video KYC to protect sensitive information from unauthorized access.
  • Regulatory Changes: MSMEs should stay updated with evolving regulations related to Video KYC to ensure continued compliance.

Future Trends and Developments

The future of Video KYC for MSMEs looks promising with emerging trends:

  • Artificial Intelligence (AI) Integration: AI can enhance Video KYC by automating certain processes, such as document verification and facial recognition.
  • Blockchain Technology: Blockchain can add an extra layer of security and transparency to Video KYC, ensuring the integrity of identity data.
  • Mobile-Friendly Solutions: MSMEs may increasingly adopt mobile-friendly Video KYC solutions to cater to a wider audience.

To explore the broader applications of Video KYC and its significance in onboarding processes, you may find our blog ‘VIPV KYC: The Comprehensive Guide to Video In Person Verification’ interesting.


In conclusion, Video KYC is a game-changer for MSME onboarding. Its ability to streamline documentation, enhance security, accelerate the onboarding process, reduce costs, and improve the customer experience makes it an ideal solution for MSMEs looking to thrive in a digital age.

One such innovative solution in the Video KYC space is MSB Docs Video KYC solution for MSMEs. MSB Docs offers a secure and user-friendly platform that enables MSMEs to conduct Video KYC seamlessly. By leveraging MSB Docs Video KYC, MSMEs can ensure a smoother onboarding process, build trust with their customers and partners, and stay compliant with regulatory requirements. Embracing such solutions is the key to staying ahead in the ever-evolving business landscape.

As MSMEs continue to face the challenges of a rapidly changing business environment, Video KYC, especially with solutions like MSB Docs, provides a transformative path toward streamlined, efficient, and secure onboarding processes, ultimately driving growth and success in the MSME sector. By adopting Video KYC, MSMEs can position themselves for a prosperous future in an increasingly digital world.

Ready to revolutionize your MSME onboarding process with Video KYC? Don’t miss out on the opportunity to enhance your operations. Get started today with MSB Docs. Request a demo or book your free trial now.


Video KYC, or Video Know Your Customer, is a modern onboarding approach that uses real-time video calls for identity verification, document submission, and compliance checks. Unlike traditional methods involving physical paperwork and manual processes, Video KYC offers a streamlined, efficient, and secure way to onboard customers and partners.

Implementing Video KYC offers several benefits, including streamlined documentation processes, enhanced security, faster onboarding, cost savings, improved customer experience, and adherence to compliance and regulations. It simplifies and accelerates the onboarding journey for both businesses and their clients.

While Video KYC gained prominence in the financial sector due to stringent regulatory requirements, its utility extends beyond finance. It can be applied to various industries, including telecommunications, e-commerce, healthcare, and more, making it a versatile solution for diverse businesses seeking efficient onboarding.

To implement Video KYC effectively, businesses need the right technology, including a reliable video conferencing platform, document verification tools, and secure data storage. Additionally, staff members responsible for conducting Video KYC should receive adequate training to ensure smooth implementation.

The future of Video KYC includes trends such as AI integration to automate processes, blockchain technology for added security and transparency, and the adoption of mobile-friendly solutions to cater to a wider audience. These trends are poised to further enhance the efficiency and effectiveness of Video KYC in the MSME sector.