Careers

Work Culture

When we say, “we work for progress…” it is not simply about our customers; our teams are also a part of the embrace. Every individual is an asset; so long as they are working contentedly, they will be more productive.

Our Values

Competitive-salary

Competitive Salary

Career-growth.

Career Growth

Active-Communication

Active Communication

Transparency

Transparency

Competitive-salary

Ownership

Competitive-salary

Empathy

From HR’s Desk

We are in the business of selling a promise. We strongly believe that in order to win in the marketplace, you should first win at the workplace. Our people are our most treasured asset and the foundation on which we have built our company.

Our “people goal” is to attract, develop, engage and retain the best talent in the market and to ensure they are equipped to deliver value. We seek to recruit the right talent and nurture them into confident and empowered professionals working in a challenging and supportive environment that allows them to fulfill their professional aspirations.

Employee Stories

Shivani

The fact that you are listened to and encouraged to be vocal about your thoughts is something that creates a collaborative environment where there are limitless boundaries to grow.

Shivani Atri
Mahesh-Sood

I am very pleased with the organization and the direction that we’re are heading. It’s obvious that the owner is committed to making this a first-class operation and our success will be a reflection of his dedication. It’s refreshing to work with a team where everyone is in pursuit of a common goal.

Mahesh Sood
Divyanshi

With keen observation, quick actions, and effective writing skills, me as a content writer, utilizing my best expertise in elevating MSB Docs in every possible way.

Divyanshi
Baljinder

Growing and adapting to current technologies skills is a priority for everyone in the IT industry. MSB provides such an opportunity under the guidance of a bunch of heroes who help you achieve your goals in a family like environment.

Baljinder Singh
Kajal-Bajaj

MSB is bringing a wave of digital revolution, by solving problems which have long existed. The team at MSB includes intelligent and hard-working individuals who inspire every day to delve into new opportunities with latest technology stack and ideologies.

Kajal Bajaj
Akhil-Dhiman

I work at MSB because it’s a unique experience that allows employees to work closely with industry-leading technology. We’re solving problems that have existed for generations. It feels good to work on a product I’m truly passionate about.

Akhil Dhiman

Message from Management

Perks and Benefits

Benefits

Employee Referral Program

Benefits

Medical/Accidental Insurance

Benefits

Team Building Offsite

Benefits

Flexible Work Hours

Benefits

Loaded Kitchen (Organic snacks/refreshments served everyday)

Benefits

Work Hard, Play Harder (Badminton, table tennis, Fun Fridays)

Careers

We invite you to learn more about our people, our firm and our values – a place to build your skills, be challenged while working on important issues and work with smart people.

Current Openings

JOB TITLE: DevOps Engineer NO. OF POSITIONS: 1 EXPERIENCE REQUIRED: 4+ Years LOCATION: Chandigarh EDUCATION: B.Tech/ BE/ MCA/ Any Technical CERTIFICATION: AWS Certified FUNCTIONAL AREA: IT Software – Development (Infra)

Skill Set:

  • Infrastructure Automation: Ansible | Bash |AWS |Terraform | Packer
  • CICD: Jenkins |BitBucket
  • Monitoring: Prometheus | Grafana |Nagios| ELK Stack
  • Container Orchestration: Docker | Kubernetes
  • Web/App Servers: Apache Proxy | Tomcat
  • Web/App Servers: Apache Proxy | Tomcat
  • Platform: Linux | CENTOS
  • Security : Network | Web | OS | Mobile App
  • Team Collaboration: JIRA and Confluence
  • Pen-Test Tools: IBM APP SCAN | NESSUS | BURP SUIT | AWS INSPECTOR
  • VARTULAIZATION : VMWare ESXi
  • AWS Services

 

  • EC2
  • KMS
  • EKS
  • EBS/EFS
  • DMS
  • ATHENA
  • LIGHTSAIL
  • QUICKSIGHT 
  • RDS 
  • IAM 
  • API GATEWAY

Apply today! We look forward to reviewing your application. If you do not see the position, you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

JOB TITLE: Client Support Lead NO. OF POSITIONS: 1 EXPERIENCE REQUIRED: Client Support Lead LOCATION: Chandigarh EDUCATION: B.Tech / B.E. IT/B.Sc./MCA/ P.G. Diploma / Diploma etc. FUNCTIONAL AREA: IT Software – Technical Support

Position Summary:

The Client Support Lead will be responsible for managing the existing support team along with extending support to clients for their technical support requirements related to the products. They will act as a communication channel to raise tickets for all issues, analyze, and work with production teams to resolve them. They will also be involved in the deployment of software releases, weekly meetings, daily scrums, and grooming and managing the 4-5 people support team. 

Role and Responsibilities:

  • Call rotation
  • Management and grooming of support team on technical and managerial skills
  • Coordinate with various teams, raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production processes. 
  • Monitor all alerts and maintain logs of all issues and ensure resolutions.
  • Responsible for monitoring and maintaining all environments, including development, QA, UAT, and production.
  • Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
  • Monitor process and software changes that impact production support.
  • Research, develop, and deploy automation scripts and tools to improve the team’s overall efficiency.
  • Document and execute disaster recovery processes.
  • Provide telephone/email support to clients for their queries
  • Provide technical support within the agreed SLA while ensuring that customer satisfaction goals are achieved.

Must-Have Skills:

  • Communication (verbal and written).
  • Ability to learn quickly.
  • Recent experience in Level 1 – Level 3 Support role.
  • Leadership Skills.
  • Flexible and willing to work long hours, including nights (working late at night will be from home).

Apply today! We look forward to reviewing your application. If you do not see the position you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

JOB TITLE: Client Support  EXPERIENCE REQUIRED: 1- 10 years LOCATION: Chandigarh EDUCATION: B.Tech / B.E. IT/B.Sc./MCA/ P.G. Diploma / Diploma etc. FUNCTIONAL AREA: IT Software – Quality Analyst

We have an opportunity at every level:

Client Support Executive – Level 1:

  • A bachelor’s or master’s degree in information technology or a similar field.
  • 1+ years’ experience working as a client support specialist or a similar role.
  • Working knowledge of web application debugging skills.
  • Basic knowledge of Linux & SQL. 
  • Excellent knowledge of client relationship management best practices.
  • Exceptional written and verbal communication skills.
  • Part of the team that manages and supports 24/7 production systems with an on-call rotation
  • Solid analytical and problem-solving skills.
  • Strong multitasking and organizational skills.

Client Support Engineer – Level 2:

  • A bachelor’s or master’s degree in information technology or a similar field.
  • 3+ years’ experience working as a client support specialist or a similar role.
  • Working knowledge of web application debugging skills.
  • Intermediate knowledge of Linux & SQL, REST APIs, JSON
  • Excellent knowledge of client relationship management best practices.
  • Exceptional written and verbal communication skills.
  • Part of the team that manages and supports 24/7 production systems with an on-call rotation
  • Solid analytical and problem-solving skills.
  • Strong multitasking and organizational skills.

Senior Client Support – Level 3:

  • A bachelor’s or master’s degree in information technology or a similar field.
  • 3+ years of experience working as a client support specialist or a similar role.
  • Working knowledge of web application debugging skills.
  • Working Experience with Linux & SQL, REST APIs, JSON.
  • Knowledge of AWS Services.
  • Excellent knowledge of client relationship management best practices.
  • Exceptional written and verbal communication skills.
  • Solid analytical and problem-solving skills
  • Part of the team that manages and supports 24/7 production systems with an on-call rotation.
  • Strong multitasking and organizational skills.

As Client Support, here’s what you will do in MSB Digital Pvt Ltd

  • Coordinate with various teams, raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production processes.
  • Monitor all alerts and maintain logs of all issues and ensure resolutions.
  • Responsible for monitoring and maintaining all environments, including development, QA, UAT, and production.
  • Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
  • Research, develop, and deploy automation scripts and tools to improve the team’s overall efficiency.
  • Document and execute disaster recovery processes.
  • Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
  • Provide technical support within the agreed SLA while ensuring that customer satisfaction goals are achieved.
  • Escalation and reproduction of technical issues for the development team.
  • QA tasks and technical documentation.
  • Follow the escalation process: promptly identify cases to be escalated and ensure cases are prepared for escalation (thoroughly investigated and documented).
  • Ensure proper recording and closure of all incidents and support issues within JIRA.
  • Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership.
  • Participate in and support the organization’s internal projects.
  • Prepare accurate and timely reports.

Apply today! We look forward to reviewing your application. If you do not see the position you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

JOB TITLE: Software Quality Engineer- Automation EXPERIENCE REQUIRED: 2+ years LOCATION: Chandigarh EDUCATION: B.Tech / B.E. IT/B.Sc./MCA/ P.G. Diploma / Diploma etc. FUNCTIONAL AREA: IT Software – Quality Analyst

Automation Tester

Experience- 2+ years:

  • Hands-on experience with automation testing tools (like Selenium, Jmeter, and appium)
  • Good to have experience or basic knowledge in Katalon Studio.
  • Solid experience in Automation Testing using Java + Selenium
  • Database Testing
  • REST API Testing
  • Analyzing the requirements from the client and participating in preparing Test Plans.
  • Experience in creating test artifacts (Test Cases, Test Scenarios, and Defect Reports).
  • Preparing test data for the test cases.
  • Executing and analyzing the test cases prepared by other team members.
  • Knowledge of SDLC and STLC.
  • Defect Tracking using tools like JIRA, TFS, Bugzilla, or QC (Quality Centre)
  • Knowledge of Databases -Writing SQL Queries, Executing them.
  • SQA/Testing experience with Web & Mobile, Manual & Automated Testing with a development background
  • Experience in Performance, Load, Security manual & automated testing
  • Familiarity with software quality assurance processes and software testing best practices
  • Excellent analytical and problem-solving skills to identify programming errors or inconsistencies.
  • QA testing responsibilities and knowledge of web application and mobile app security testing techniques. 
  • Awareness of ISO 27001, PCI-DSS, and HIPAA standards.

Apply today! We look forward to reviewing your application. If you do not see the position you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

JOB TITLE: Lead Software Quality Engineer EXPERIENCE REQUIRED: 10+ years LOCATION: Chandigarh EDUCATION: B.Tech / B.E. IT/B.Sc./MCA/ P.G. Diploma / Diploma etc. FUNCTIONAL AREA: IT Software – Quality Analyst

Technical

Should be Certified Scrum Master:

  • Should be Certified Scrum Master.
  • Experience with Manual Testing, Strong QC, and QA concepts.
  • Experience with different testing types like Functional, Regression, Integration, Smoke, White box/ black box, etc.
  • Experience in penetration testing and vulnerability assessment.
  • Experience in DB testing like MySQL, Rest API Testing using Postman, or any other similar tool.
  • Experience in Automation Testing using Java + Selenium (Jmeter and appium)
  • Good to have experience or basic knowledge in Katalon Studio.
  • Perform Database Testing.
  • Experience in creating test artifacts (Test Cases, Test Scenarios, and Defect Reports).
  • Knowledge of SDLC and STLC.
  • Defect Tracking using tools like JIRA, TFS, Bugzilla, or QC (Quality Centre).
  • Awareness of ISO 27001, PCI-DSS, HIPAA standards.
  • Good to have a certified product owner.

Strategic Skills:

  • Analyzing the requirements of the client and participating in preparing Test Plans.
  • Excellent analytical and problem-solving skills to identify programming errors or inconsistencies.
  • Define QA team strategy and roadmap, and drive adoption of test infrastructure across several areas.
  • Expand and leverage the infrastructure; focus on QA engineer experience, integration, and scalability.
  • Drive product excellence by understanding metrics for code quality, release velocity, and improvements to products using tools and infrastructure. 
  • Be part of a cross-functional Scrum team that develops and supports the product. Will be working hand in hand with the other RD functions.

Team Management Skills:

  • Manage QA engineers, including all aspects of career development and mentoring.
  • Work closely with project teams and collaborate with senior leadership on a daily basis.
  • Performing assessment of the ability of self and team members, providing feedback, and fostering continuous improvement.

Communication Skills:

  • Exceptional written and verbal communication skills. 
  • Handle local and global customers by analyzing and resolving product issues.

Apply today! We look forward to reviewing your application. If you do not see the position you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

JOB TITLE: Software Quality Engineer- Manual EXPERIENCE REQUIRED: 2+ years LOCATION: Chandigarh EDUCATION: B.Tech / B.E. IT/B.Sc./MCA/ P.G. Diploma / Diploma etc. FUNCTIONAL AREA: IT Software – Quality Analyst Job description.

Experience- 2+ years:

  • Solid experience with Manual Testing, Strong QC and QA concepts
  • Experience with different testing types like Functional, Regression, Integration, Smoke, White box/ black box etc.
  • Experience on Rest API testing using Postman or any other similar tool
  • Must have experience on DB testing like MySQL
  • Good to have experience in Automation Testing using Java + Selenium

Apply today! We look forward to reviewing your application. If you do not see the position you are looking for listed, drop us an email at hr@msbdocs.com Our human resources team will contact you if they find your profile a fit.

Apply Now

Our Locations

California

1 Park Plaza, Suite 600 Irvine, CA 92614

New Jersey

300 Connell Drive, Ste, 3200 Berkeley Heights, NJ 0792

India

Office No. 506, 5th Floor, Office Tower B, Elante Plot No.178/178A, Business & Industrial Park Phase-1, Chandigarh-160002

Oman

7th Floor, Zone, 2, KOM4,Knowledge Oasis, Rusayl,Muscat, Oman.

UAE

MSB Docs FZCO IFZA Dubai – Building A2 Unit Number -101 Dubai Silicon Oasis Dubai- United Arab Emirates