Join Our Dynamic Team

Skills Require:

• Angular
• Bootstrap / Angular Material
• Java
• Spring boot
• REST API
• MySQL / Postgre
• Microservices
• Serverless
• AWS
• On-primse
• SMTP

Role and Responsibilities:

Skills Require:

• Define the product strategy and roadmap.
• Deliver product roadmap with prioritized features and corresponding justification.
• Work with external third parties to assess partnerships and licensing opportunities.
• Run beta and pilot programs with early-stage products and samples.
• Act as a leader within the company.
• Drive the product and business-planning process across cross-functional teams of the company.
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs buy perspective.
• Assess current competitor offerings, seeking opportunities for differentiation.
• Analyze product requirements and develop appropriate programs to ensure they’re successful achieved.
• Develop, implement, and maintain production timelines across multiple departments.
• Appraise new product ideas and strategize appropriate to-market plans.

Daily and Monthly Responsibilities:

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Develop product positioning and messaging that differentiates MSB and its features across primary market segments

Others

• Minimum of 5 years’ experience as a Product Manager
• Demonstrated success defining and launching excellent SaaS based product
• 4+ years of experience in a job in the SaaS Product market
• Excellent written and verbal communication skills
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management.
• Previous experience delivering finely tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills
• Technical background, with experience in Agile
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of a useful document delivered in the past

Client Support Executive – Level 1:

• A bachelor’s or master’s degree in information technology or a similar field.
• 1+ years’ experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Basic knowledge of Linux & SQL. 
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Part of the team that manages and supports 24/7 production systems with an on-call rotation
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.

Client Support Engineer – Level 2:

• A bachelor’s or master’s degree in information technology or a similar field.
• 3+ years’ experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Intermediate knowledge of Linux & SQL, REST APIs, JSON
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Part of the team that manages and supports 24/7 production systems with an on-call rotation
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.

Senior Client Support – Level 3:

• A bachelor’s or master’s degree in information technology or a similar field.
• 3+ years of experience working as a client support specialist or a similar role.
• Working knowledge of web application debugging skills.
• Working Experience with Linux & SQL, REST APIs, JSON.
• Knowledge of AWS Services.
• Excellent knowledge of client relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills
• Part of the team that manages and supports 24/7 production systems with an on-call rotation.
• Strong multitasking and organizational skills.

As Client Support, here’s what you will do in MSB Digital Pvt Ltd

• Coordinate with various teams, raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production processes.
• Monitor all alerts and maintain logs of all issues and ensure resolutions.
• Responsible for monitoring and maintaining all environments, including development, QA, UAT, and production.
• Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
• Research, develop, and deploy automation scripts and tools to improve the team’s overall efficiency.
• Document and execute disaster recovery processes.
• Work with global customers to resolve complex technical issues and maintain high customer satisfaction.
• Provide technical support within the agreed SLA while ensuring that customer satisfaction goals are achieved.
• Escalation and reproduction of technical issues for the development team.
• QA tasks and technical documentation.
• Follow the escalation process: promptly identify cases to be escalated and ensure cases are prepared for escalation (thoroughly investigated and documented).
• Ensure proper recording and closure of all incidents and support issues within JIRA.
• Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership.
• Participate in and support the organization’s internal projects.
• Prepare accurate and timely reports.

The Pre-Sales performs the following roles:

• Prospect relentlessly to build pipeline and build strong personal relationships with prospects
• Research clients that have a requirement for our services.
• Coordinate with prospects for a suitable appointment time
• Deliver sales pitch, demo, presentation and proposal to potential clients
• Follow up regularly with existing clients to ensure they are happy
• Listen to the needs of the market and share insights with product and marketing teams

Ideal candidates for this position should possess some or all of the qualities below:

• Experience in selling IT or SaaS solutions
• Analysing, calculating and reasoning a situation effectively
• Establishing credibility and being decisive
• Getting along with diverse personalities easily
• Handling deadlines and responsibility
• Possessing a sharp eye for detail
• Possessing superior presentation skills
• Speaking and writing clearly and correctly
• Ability to manage a large number of prospect situations simultaneously
• Positioning company products against direct and indirect competitors

Experience with B2B, SaaS, enterprise software companies preferred:

What we are looking for

• People who have unbreakable faith in themselves
• Curiosity to constantly learn more
• Good communication skills
• Sharp eye for detail
• A strong sense of loyalty to the company
• Commitment and dedication to get the work done

The work environment

• An incredible team of smart and supportive people
• Small, agile and dynamic team that works fast
• Opportunity to wear multiple hats and juggle multiple roles
• Be rewarded with a very competitive package
• Plenty of opportunities to learn. We have a strong and diverse training program
• We may ask a lot of you, but we promise the effort will be rewarded