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October 16th, 2023

7 Fascinating Facts About Video KYC 2023



In today’s fast-paced digital world, businesses are constantly seeking innovative solutions to streamline their operations, enhance security, and improve customer experiences. One such innovation that has been making waves in recent years is Video Know Your Customer (KYC). This cutting-edge technology has revolutionized the way businesses verify their customers’ identities and comply with regulatory requirements. In this blog post, we’ll delve into seven intriguing facts about Video KYC that you probably didn’t know. But first, let’s establish a foundation by understanding what Video KYC is and why it holds significant importance.

What is Video KYC?

Video KYC, short for Video Know Your Customer, is a process that enables businesses to verify the identity of their customers remotely through video calls. It serves as a modern alternative to traditional KYC methods, where customers had to physically visit a branch or provide numerous documents for identity verification. With Video KYC, the entire verification process can be completed online, providing a convenient and efficient way to establish a customer’s identity.

Why is it Important?

The importance of Video KYC cannot be overstated in today’s digital age. As businesses expand globally and the regulatory landscape becomes increasingly complex, the need for efficient and reliable identity verification is paramount. Video KYC offers a solution that not only accelerates the customer onboarding process but also helps prevent fraud, ensuring that businesses operate within legal boundaries. Now, let’s explore why Video KYC is gaining traction over traditional methods.

Benefits of Video KYC over Traditional KYC Methods

  • Convenience: Video KYC eliminates the need for customers to visit physical locations, making it incredibly convenient for both businesses and their clients.
  • Global Reach: Unlike traditional KYC, which often required physical presence, Video KYC can be conducted from anywhere in the world, making it ideal for businesses with international customer bases.
  • Fraud Prevention: Video KYC utilizes live video interactions to verify identity, making it harder for fraudsters to impersonate someone else.
  • Enhanced Customer Experience: By offering a seamless, online verification process, Video KYC improves the overall customer experience, leading to higher satisfaction rates.
  • Regulatory Compliance: Video KYC helps businesses adhere to strict KYC regulations, reducing the risk of non-compliance fines and penalties.
  • Affordability and Accessibility: Advances in technology have made Video KYC solutions more affordable and accessible to businesses of all sizes, leveling the playing field.
  • Versatility: Video KYC is not limited to a single industry; it finds applications in banking, financial services, insurance, healthcare, telecommunications, and more.

Case Studies: Real-World Success Stories with Video KYC

To further illustrate the power of Video KYC, let’s explore a few case studies of businesses that have harnessed this technology to their advantage.

Case Study 1: SecureHealth – Enhancing Patient Verification

SecureHealth, a leading healthcare provider, needed a secure and efficient way to verify patient identities for telemedicine services. Traditional methods were cumbersome and often delayed patient care.

Video KYC came to the rescue. SecureHealth implemented Video KYC for patient registration and verification. The technology enabled swift and secure identity checks, ensuring that telemedicine consultations could proceed without delays. This innovation not only improved patient experiences but also enhanced the overall efficiency of SecureHealth’s services.

Case Study 2: GlobalTel – Securing SIM Card Activation

GlobalTel, a telecommunications giant, faced challenges related to SIM card activation. Ensuring that SIM cards were activated by legitimate customers was crucial to prevent fraud and maintain network security.

Video KYC proved to be the ideal solution. GlobalTel implemented Video KYC for SIM card activation, allowing customers to verify their identities through video calls. This approach eliminated the risk of fraudulent activations and strengthened network security. Moreover, customers appreciated the convenience of the new process, leading to higher customer retention rates.

Expert Insights: Navigating the Future of Video KYC

To gain a deeper understanding of the trends and developments in the Video KYC industry, we’ve consulted experts in the field. Here are their insights:

Expert Interview 1: John Smith, CEO of KYC Tech Solutions

Q: How do you see the future of Video KYC evolving?

A: The future of Video KYC is incredibly promising. We’re witnessing a shift towards even more automated and seamless solutions. Artificial intelligence and machine learning are playing a significant role in improving accuracy and reducing the reliance on manual reviews. Additionally, Video KYC is likely to become more integrated into everyday processes, further enhancing customer experiences.

Expert Interview 2: Sarah Johnson, Regulatory Compliance Specialist

Q: How can businesses stay compliant with evolving KYC regulations?

A: Staying compliant with ever-changing regulations is a challenge. However, Video KYC can be a powerful ally. Its ability to capture and store verification data securely ensures that businesses have a robust audit trail. Moreover, ongoing training and awareness programs for staff are crucial to staying up to date with regulatory changes.

Expert Interview 3: Alex Turner, Chief Security Officer

Q: How can Video KYC help in preventing fraud?

A: Video KYC is a formidable tool against fraud. Its real-time nature allows for immediate detection of suspicious behavior. Furthermore, the integration of biometric authentication and document verification adds additional layers of security. To stay ahead of fraudsters, businesses should continuously update and improve their Video KYC systems.

For a deeper understanding of the current state and future trends of Video KYC, you may want to explore our blog ‘Understanding SEBI’s 2023 Cloud Framework Guidelines’

Unlock the Future with MSB Docs eKYC Solution

As we conclude this exploration of Video KYC and its transformative impact on businesses, we must not overlook the role of cutting-edge solutions like MSB Docs eKYC in shaping this digital landscape.

Why MSB Docs eKYC?

Accuracy and Security: MSB Docs eKYC employs advanced facial recognition technology and document verification to ensure the accuracy and security of identity verification. The system cross-references live video interactions with documents, adding robust layers of security against fraudulent activities.

Compliance-Ready: In today’s regulatory landscape, compliance is non-negotiable. MSB Docs eKYC is designed with compliance in mind, helping businesses adhere to stringent KYC regulations and maintain a meticulous audit trail for reporting.

Integration-Friendly: MSB Docs eKYC seamlessly integrates with existing systems and applications, making it easy for businesses to adopt and streamline their KYC processes. Whether you operate in finance, healthcare, or any other industry, MSB Docs eKYC can be tailored to meet your specific needs.

User-Friendly: The user experience is paramount, and MSB Docs eKYC excels in this aspect. Customers find the verification process straightforward and convenient, enhancing their overall satisfaction.

Scalability: As your business grows, so do your verification needs. MSB Docs eKYC scales effortlessly, accommodating your expanding customer base without compromising on efficiency or security.

Unearthed 7 Fascinating Facts About Video KYC in 2023? Ready to leverage these insights for a more efficient future? Take the next step with MSB Docs. Request a demo or book your free trial today.


Video KYC is designed with security and compliance in mind. It uses advanced technology to verify identities, and many Video KYC solutions, including MSB Docs eKYC, adhere to stringent regulatory requirements. They maintain detailed audit trails and employ secure document storage, ensuring compliance with industry and regional regulations.

Yes, Video KYC is ideal for businesses with a global customer base. It allows identity verification from anywhere in the world, eliminating geographical barriers. This versatility makes it suitable for verifying international customers, ensuring a seamless onboarding process.

Video KYC uses live video interactions to verify identities, making it challenging for fraudsters to impersonate someone else. It cross-references facial features, documents, and information in real-time, enabling businesses to detect and prevent fraud as it happens.

Video KYC has become increasingly affordable and accessible, leveling the playing field for businesses of all sizes. Small and medium-sized enterprises (SMEs) can also benefit from Video KYC solutions, as they are now more cost-effective and user-friendly.

MSB Docs eKYC seamlessly integrates with Video KYC to offer a comprehensive identity verification solution. It enhances accuracy and security through advanced facial recognition and document verification technologies. MSB Docs eKYC is also designed to be integration-friendly, making it easy for businesses to adopt and tailor to their specific needs.