How do I retrieve my password if I forget it?

You cannot retrieve your old password however if you are locked out of your account or cannot remember your password, you can reset it by clicking the ‘Forgot password’ link just under the log in fields. This will prompt it to send you an email with a link to change your password. You can then set a new password for your account.


MSB users are given limited attempts to generate a password link from the Forgot Password page. The count of attempts will be captured against the entered email id on the Forgot Password page. Once the remaining available attempts reach zero the user will be blocked. After a specified amount of time has passed, a timer will reset the count in accordance with timer configuration, and the user will then be unblocked.

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