practo

MSB Docs accelerates Practo’s contract signing, reduces processing time by 79%

MSB Docs has revolutionized the way Practo operates. The implementation of e-signatures has streamlined our contract signing process, reducing processing time from days to just hours. The digital signing experience is superior and has increased our workforce productivity. The secure storage of confidential agreements has improved our compliance. Switching to MSB has resulted in significant cost and time savings, and the insurance company has found the transition effortless and straightforward. The ability to sign from anywhere, on any device, has provided us with consistency and peace of mind knowing our signing process is secure and compliant. MSB is a game changer and we highly recommend it to any organization looking to improve their document management process.

Manager, Practo

Key takeaways

  • Practo’s tie-up with doctor partners used to be time-consuming and followed by the cumbersome print-sign-send-store routine.
  • Practo needed a scalable solution to cut costs, improve efficiency and accelerate turnaround time.
  • MSB identified an opportunity as how doctors can identify themselves and sign their insurance agreements faster.
  • MSB Docs streamlined the signing process at Practo and reduced the processing cycle time from days to just hours.

The Company

Practo is the trusted home for millions of people and thousands of doctors with simpler and easily accessible healthcare experience. Practo connects people with everything to take good care of themselves and their families – assessing health issues, finding the right doctor, booking diagnostic tests, obtaining medicines, storing health records or learning new ways to live healthier.

Practo is the definitive platform that helps doctors build their presence, grow establishments and engage patients more deeply than ever. Our values guide us and drive us by our motto to do great. Together, we aim to improve the healthcare experience for all humanity.

Business Challenge

As a leading healthcare provider, success depends upon servicing your doctors well to support their practice efficiently better than the competitors.

Practo provides their doctor partners a simple option to accept cashless health insurance from Max Bupa. This tie-up used to be time-consuming and followed the cumbersome print-sign-send-store routine. This traditional process was not only inefficient but also slow and expensive. There have been many risk factors attached to the process such as managing traceability and other security-related issues to identify the right doctor who has signed the contract. Other significant problems identified include inaccurate information, errors, and omissions on the printed agreement as well as storage of those paper-based records. Waiting for wet ink signatures can put revenue and patient’s health at risk.

Practo needed a scalable solution to cut costs, improve efficiency and accelerate turnaround time. Above process that could take weeks can be reduced to a day or two with an electronic signature solution. We at MSB identified an opportunity as how doctors can identify themselves and sign their insurance agreements, faster in an intelligent way with a straightforward solution.

eSignature solution that works exactly how you need it

MSB Docs enables businesses of all kinds to adapt seamless, error-free workflows.

The Solution

In an endeavor to provide doctors with the best signing experience possible, Practo sought a tool that could eliminate the paper-based contract to gain a market edge over other healthcare providers. Practo turned to MSB to incorporate electronic signatures into their signing contract. With the implementation of MSB, the company streamlined its signing process and reduced the processing cycle time from days to just hours.

MSB delivers a superior digital signing experience, changing the game in workforce productivity. Electronically signing contracts increased speed and efficiency, which not only resulted in significant savings but also improved their productivity and compliance.

Doctors can tie-up with insurance providers, manage partnership and claims through a faster, more convenient and secure tool via MSB.

Results

Our digital document solution serves as an excellent way to complete and send contracts electronically for signing. MSB is now more organized, efficient, and productive by implementing e-signatures with all types of documents. With MSB, Practo experiences cost reduction and faster processing time along with secure storage of all doctors confidential agreements.

Switching to MSB, Practo experienced a great reduction in time and cost savings. Furthermore, the insurance company has also found the transition to MSB effortless and straightforward with just one click at a time. Whether the doctors sign through a web browser or directly through the application integrated solution, they can expect their signing process to be the same from anywhere, on any device providing consistency and ensuring compliance.

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