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Pfizer achieved 75% efficiency by transforming its documentation processes with MSB Docs.

The integration enabled seamless digital signatures for corporate credentials and SAFETM, streamlining approval and management of electronic lab notebooks and regulated documents. Previously, global shipping for signature collection caused delays and costs. The shift to digital signatures allows multiple users to sign instantly, improving efficiency and significantly reducing costs.

– George S. Rathbun- Director, Worldwide Technology Engineering, Pfizer

85%

Cost Savings

90%

increase in speed and agility in drug development

95%

improvement in documentation efficiency

About the Company

Founded in 1849 and headquartered in New York, Pfizer is a leading global biopharmaceutical company focused on the discovery, development, and distribution of medicines and vaccines. Renowned for its innovation over 170 years, Pfizer leverages cutting-edge technologies to accelerate the creation of therapies that redefine healthcare. Its diverse portfolio is celebrated worldwide for effectively preventing and curing diseases. The company is committed to sustainability, innovation, and leveraging digital solutions to enhance productivity and operational efficiency.

Business Challenge

Pfizer’s extensive documentation processes relied on manual, paper-based workflows. Pfizer needed a scalable solution to address these challenges and streamline workflows. Experimental data recorded in paper lab notebooks caused inefficiencies, including:

 Slow invoice Signing Process - MSB DOCS Prolonged approval
Time-Consuming dealer Coordination - MSB DOCS Expensive printing
Lack of Real Time Document Tracking - MSB DOCS Poor lab efficiency
Delayed invoices storage and retrieval - MSB DOCS Delayed compliance

Solution by MSB Docs

MSB Docs integrated with Pfizer’s Chemistry Electronic Notebooks (CeN), enabling digital signing workflows. Experimental data is digitally signed by chemists and witnesses, with immediate archival for compliance and traceability.

Solution by MSB Docs

Pharma Use Cases

Research and Development Compliance Manufacturing Sales HR Operations
Lab notebooks
Audits
Batch records
Marketing approvals
Employee NDAs
Expense approvals
Clinical trial reports
Regulatory filings
Equipment validation
Partnership agreements
Training records
Incident reporting
SOPs
Quality assurance
Supplier contracts
Certifications
Internal audits
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