“The integration replaced the print-sign-scan routine with seamless digital signatures, enabling doctors to review and sign discharge summaries instantly via web or mobile. The shift accelerated turnaround times, enhanced compliance, and improved consumer privacy through secure electronic storage and transfer. Productivity increased significantly, and administrative overheads were reduced.
“– DGM, Indraprastha Apollo Hospitals
Apollo Hospitals is India’s pioneer in private healthcare and the first corporate hospital in the country. Founded to deliver integrated healthcare services, Apollo has emerged as Asia’s foremost healthcare provider. Its robust presence spans the healthcare spectrum, including hospitals, pharmacies, primary care, and diagnostics. Recognized for its patient-centric approach, Apollo Hospitals has touched the lives of over 45 million patients from 121 countries. Indraprastha Apollo Hospitals, a part of this group, stands as a beacon of excellence in modern healthcare, continuously advancing its operations through innovative digital solutions like MSB Docs. By adopting smart document workflows, Apollo is driving efficiency, improving patient experience, and upholding its commitment to excellence in healthcare delivery.
Indraprastha Apollo Hospitals’ manual discharge summary process caused delays, errors, high costs, and archival issues. A scalable solution was required to:
Streamline workflows
Reduce costs
Ensure compliance.
MSB Docs digitized Apollo’s discharge summary workflow. Transcriptionists upload summaries for instant review and signing by doctors via web or mobile platforms, with signed documents automatically archived for compliance and traceability.
| Clinical Operations | Compliance | Administration | HR | Billing |
|---|---|---|---|---|
|
Discharge summaries
|
Regulatory audits
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Employee NDAs
|
Staff certifications
|
Insurance claims
|
|
medication notes
|
legal documentation
|
internal reports
|
training records
|
payment approvals
|
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patient forms
|
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