Apollo logo image

Indraprastha Apollo Hospitals
revolutionized its discharge summary process by adopting MSB Docs.

The integration replaced the print-sign-scan routine with seamless digital signatures, enabling doctors to review and sign discharge summaries instantly via web or mobile. The shift accelerated turnaround times, enhanced compliance, and improved consumer privacy through secure electronic storage and transfer. Productivity increased significantly, and administrative overheads were reduced.

DGM, Indraprastha Apollo Hospitals

About the Company

Apollo Hospitals is India’s pioneer in private healthcare and the first corporate hospital in the country. Founded to deliver integrated healthcare services, Apollo has emerged as Asia’s foremost healthcare provider. Its robust presence spans the healthcare spectrum, including hospitals, pharmacies, primary care, and diagnostics. Recognized for its patient-centric approach, Apollo Hospitals has touched the lives of over 45 million patients from 121 countries. Indraprastha Apollo Hospitals, a part of this group, stands as a beacon of excellence in modern healthcare, continuously advancing its operations through innovative digital solutions like MSB Docs. By adopting smart document workflows, Apollo is driving efficiency, improving patient experience, and upholding its commitment to excellence in healthcare delivery.

Statistics Graph
improvement in compliance rates

69%

Improvement in compliance rates

faster document approval time

30%

Faster document approval time

reduction in paper-related costs

40%

Reduction in paper-related costs

Business Challenge

Indraprastha Apollo Hospitals’ manual discharge summary process caused delays, errors, high costs, and archival issues. A scalable solution was required to:

Streamline workflows - MSB DOCS Streamline workflows
 Reduce costs - MSB DOCS Reduce costs
Ensure compliance - MSB DOCS Ensure compliance

Solution by MSB Docs

MSB Docs digitized Apollo’s discharge summary workflow. Transcriptionists upload summaries for instant review and signing by doctors via web or mobile platforms, with signed documents automatically archived for compliance and traceability.

Solution by MSB Docs

Use Cases

Clinical Operations

  • Discharge summaries
  • medication notes
  • Patient forms

Compliance

  • Regulatory audits
  • Legal documentation

Administration

  • Employee NDAs
  • Internal reports

HR

  • Staff certifications
  • Training records

Billing

  • Internal audits
  • Payment approvals
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