Customer Onboarding & Policy Initiation
Agent and customer onboarding forms:
eSign KYC documents, identification proofs, and welcome agreements for quick onboarding.
Policy application forms:
Digitally execute life, health, auto, and property policy applications to reduce manual paperwork.
Proposal forms and quotes approval:
Approve premium quotes, benefit illustrations, and proposal summaries securely.
Initial disclosures and consent forms:
Capture customer consent for terms, privacy policies, and mandatory disclosures.
Beneficiary nomination forms:
Authorize and sign beneficiary details electronically for faster processing.
Policy Issuance & Administration
Policy contracts and agreements:
eSign issued policies to finalize and activate coverage instantly.
Policy schedule acknowledgments:
Capture customer acknowledgment for issued policy schedules and coverage terms.
Coverage selection forms:
Approve coverage limits, deductibles, and optional add-on benefits.
Endorsements and policy amendment approvals:
Sign off on mid-term policy changes or coverage modifications.
Riders and add-on covers agreements:
Execute agreements for additional riders or specialized covers.
Renewal notices and acceptance forms:
Digitally approve policy renewals to avoid lapses.
Claims Processing & Settlement
Claim initiation and submission forms:
File and sign claim forms for health, motor, and property insurance.
Accident and incident reports:
Approve surveyor and police reports electronically for faster claim assessment.
Medical release authorizations:
Authorize medical providers to share treatment and diagnostic records.
Loss assessment and surveyor reports:
Sign surveyor evaluations, inspection checklists, and claim valuation reports.
Total loss declarations and forms:
Approve documents for complete loss settlements.
Settlement acknowledgment forms:
Finalize claim settlements with eSigned agreements.
Regulatory & Compliance
AML/KYC compliance documentation:
Sign anti–money laundering declarations, risk assessment reports, and verification records.
FATCA and CRS declarations:
Execute tax residency and financial compliance forms digitally.
Data privacy and consent agreements:
Capture signatures for GDPR/DPDP compliance and personal data use consent.
Risk assessment and underwriting reports:
Approve actuarial and risk analysis documentation.
IRDA compliance documents:
Sign insurer filings, compliance statements, and regulatory submissions.
Audit and inspection reports:
Approve regulatory audit reports and compliance certifications.
Vendor & Partner Management
TPA agreements:
Execute contracts with third-party administrators for claims processing.
Repair shop and hospital empanelment contracts:
Sign service provider agreements for cashless networks.
Vendor onboarding and NDAs:
Approve vendor enrollment forms and confidentiality agreements.
SLAs with service providers:
Sign performance and quality commitment agreements.
Commission agreements for agents/brokers:
Digitally execute commission structure and incentive agreements.
Internal Operations & HR
Employee onboarding forms:
eSign appointment letters, HR forms, and employment contracts.
Training acknowledgment documents:
Approve compliance training completion and certification records.
Confidentiality agreements:
Execute NDAs for sensitive insurance data handling.
Performance review documentation:
Sign appraisal forms and goal-setting documents.
Expense reimbursement approvals:
Approve travel, claim-related, and operational expense forms.
Renewals, Cancellations & Customer Service
Renewal reminders and approvals:
Digitally confirm policy continuations before expiry.
Policy cancellation requests:
Approve cancellation and refund requests securely.
Lapse revival agreements:
Sign reinstatement forms for lapsed policies.
Premium payment authorization forms:
Authorize recurring premium deductions or adjustments.
Grievance redressal forms:
Approve complaint resolution and closure documentation.
